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  Economic View, November 13th. The Ministry of Industry and Information Technology website released the "Guiding Opinions of the Ministry of Industry and Information Technology on Improving the Public Service System for Small and Medium-sized Enterprises" (hereinafter referred to as the "Guiding Opinions") on the 13th. Among them, it is clear that large and medium-sized enterprises will be carried out to help small and medium-sized enterprises integrate into the supply chain of large enterprises, promote the sharing of upstream and downstream resources, coordinate research, and improve the resilience and safety level of the industrial chain.

According to the guiding opinions, by 2025, the public service strength of small and medium-sized enterprises at all levels will be strengthened, the service capacity and quality and efficiency of public service institutions for small and medium-sized enterprises at the national and provincial levels will be significantly improved, and the demonstration effect will be significantly enhanced. The coverage of the public service system for small and medium-sized enterprises at the city and county levels will be steadily expanded, and the service capacity will be steadily improved. Service resources are effectively integrated, a "one-stop" service platform with horizontal connectivity, vertical connectivity, convenient sharing and ubiquitous accessibility has been basically completed, and a service enterprise model with direct policies, direct services and direct demands has gradually taken shape.

By 2035, the public service system for small and medium-sized enterprises that are compatible with the high-quality development of small and medium-sized enterprises will be more complete, the layout will be further optimized, the intelligent level of the service platform will be significantly improved, the service function will be continuously improved, the service resources will be efficiently utilized, the service capacity will be greatly improved, the service quality will be effectively guaranteed, the service supply will meet the demand, and the sense of gain and satisfaction of small and, form a public service system for small and medium-sized enterprises with "excellent institutions, strong platforms, many resources, good services, and high satisfaction.

The "Guiding Opinions" pointed out that the implementation of the requirements of the "the People's Republic of China Law on the Promotion of Small and Medium-sized Enterprises" will promote the establishment and improvement of public service institutions for small and medium-sized enterprises in accordance with actual needs, and provide public services for small and medium-sized enterprises. Promote the sinking of service forces and service resources, encourage the establishment of public service sites in parks and industrial clusters where small and medium-sized enterprises gather, extend the service radius, and improve service convenience. Strengthen the guarantee of basic conditions such as professional strength, funding, service venues, and information construction for grassroots public service institutions, so that they have the basic ability to meet the public service needs of local small and medium-sized enterprises. As for the key points of service, the "Guiding Opinions" require that in terms of publicity and implementation of laws and policies, we should do a good job in collecting and analyzing, publicizing and interpreting, and accurately matching policies to open up the "last kilometer" of policy landing, so as to realize full knowledge and enjoyment. To carry out systematic and regular work of sending laws into parks, chambers of commerce and enterprises, and to continuously improve the ability of enterprises to know, understand and abide by laws.

In the aspect of gradient cultivation of high-quality enterprises, we should strengthen entrepreneurship and innovation support and consulting and training services, cultivate and serve science and technology-based and innovative small and medium-sized enterprises, specialized new small and medium-sized enterprises, and specialized new "little giant" enterprises.

In terms of chain financing innovation, we will carry out financing and docking activities for large and medium-sized enterprises to help small and medium-sized enterprises integrate into the supply chain of large enterprises, promote the sharing of upstream and downstream resources, work together to tackle key problems, and enhance the resilience and safety level of the industrial chain. Organize industry-university-research docking, strengthen the introduction and training of talents, promote patent transformation, and encourage joint innovation. In terms of quality standard brand promotion, guide enterprises to establish advanced quality management system and standard system, enhance brand management ability, and realize the promotion of quality standard brand value. In terms of international exchanges and cooperation, organize and carry out services such as exhibitions and sales, business exchanges, and commercial laws to help small and medium-sized enterprises "go out" and "bring in". In terms of the protection of legitimate rights and interests, we will cooperate with the work of preventing and resolving the arrears of small and medium-sized enterprises, and organize consulting and training services such as laws and regulations, labor dispute negotiation and mediation, and compliance management to help small and medium-sized enterprises prevent risks and safeguard their rights in accordance with the law. Organize small and medium-sized enterprises to participate in various service activities organized by the competent departments of small and medium-sized enterprises, and build regional characteristic brands of public service for small and medium-sized enterprises according to local conditions.

At the same time, the "Guiding Opinions" mentioned that, with the application scenario as the traction, increase the integration of government service resources and market service resources, strengthen the coordination and linkage of various service resources, and build small and medium-sized enterprises on the basis of overall utilization of existing database resources. "Four libraries" to improve service efficiency.

Specifically, establish a basic information database to include basic service information such as laws and policies, service agencies, service experts, and FAQs related to SME services, so as to achieve clear information, complete content, and timely updates.

Establish a database of small and medium-sized enterprises to include information about small and medium-sized enterprises, especially technological and innovative small and medium-sized enterprises, specialized new small and medium-sized enterprises, and specialized new "little giant" enterprises, and promote the precise allocation of service resources through precise portraits.

Establish a library of high-quality service institutions, select professional service institutions by field, improve the standards for warehousing and outbound, and carry out monitoring and evaluation of warehousing service institutions based on service capabilities, service management, service quality, service satisfaction, etc., and implement "in and out" Dynamic management.

Establish a database of service products and cases, and carry out the classified management and application of standardized service products and specialized service cases according to the dimensions of different industries, service contents and enterprise types, so as to guide and drive market-oriented service institutions to provide standardized and high-quality services for small and medium-sized enterprises in an orderly manner.

In addition, the "Guiding Opinions" also mentioned to promote the establishment of service personnel performance evaluation and incentive mechanisms to improve service efficiency and improve service quality. Encourage public service institutions to cooperate with universities, vocational colleges and various vocational skills training institutions to jointly build talent training bases and internship practice bases, innovate talent training models, and strengthen the guarantee of public service talents for small and medium-sized enterprises. ( Economic View APP)